By visiting the Site or using our Telemedicine, you agree that your personal information will be handled as described in this Policy. Your use of our Site and Telemedicine, and any dispute over privacy is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The GOLDEN EAGLE, INC. Terms of Service are incorporated by reference into this Policy.
We may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Telemedicine.
Users may browse the informational areas of the Site without registering with. However, registration is required to use the Telemedicine. Once a Healthcare Provider has registered with us and subscribed to our Telemedicine, the Healthcare Provider can then invite Patients to use the Telemedicine. After receiving an invite, the Patient would then need to register for a GOLDEN EAGLE, INC. account to use the Telemedicine.
Healthcare Provider Registration. To register, Healthcare Providers must provide certain information about themselves and their practices including: the Healthcare Provider’s name, date of birth, gender, address, email, mobile and work phone; the Healthcare Provider’s practice name, address, phone number and fax number; and a user id and password. We may also collect certain optional information, including: middle name or initial, bank account or other payment information and other contact details, picture and communication preferences.
Patient Registration. Patients must provide certain information, including: name, date of birth, gender, address, email, mobile and work phone, as well as a user id and password. We may also collect certain optional information, including: middle name or initial, home phone and other contact info, pharmacy name and contact details, other demographic information, health insurance information, credit card number and billing details, picture and communications preferences. In addition, the Patient can communicate other health-related information to the Healthcare Provider during a video or telephonic consultation with GOLDEN EAGLE, INC.
Information We Collect From Patients.
We use the information that we gather about you for the following purposes:
To provide our Telemedicine.
To communicate with you about your use of our Telemedicine, to respond to your inquiries, to provide technical support and assistance and for other customer service purposes.
To communicate with you regarding the availability of Telemedicine on behalf of your Healthcare Provider, otherwise, we do not market to Patients.
To send you reminders and other information related to your care on behalf of your Healthcare Provider.
To tailor the content and information that we may send or display, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Telemedicine.
To send offers and other promotional communications to Healthcare Providers;
To display advertising on our Site.
To better understand how users access and use our Telemedicine, both on an aggregated and individualized basis, in order to improve our Site and Telemedicine and respond to user desires and preferences, and for other research and analytical purposes.
We may share the information that we collect about you, including personally identifiable information, as follows:
Healthcare Providers. As a Patient, your information will be shared with Healthcare Providers as directed and consented to by you. Our Telemedicine make your Assessments and related information available to your Healthcare Provider. We will not make information available to Healthcare Providers other than those with whom you have requested that we share your Assessments. This Policy does not address how Healthcare Providers will use and disclose information obtained using GOLDEN EAGLE, INC.. If you would like this information, you should ask your Healthcare Provider directly for a copy of his/her Notice of Privacy Practices.
Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or if we are a part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other Company.
In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena in compliance with applicable privacy laws.
Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Telemedicine, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse public areas of the Site, but the Telemedicine will not function.
Clear GIFs (a.k.a. web beacons, web bugs or pixel tags). Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
The privacy and security of Patients’ individually identifiable health information provided to GOLDEN EAGLE, INC. in connection with Telemedicine may be protected by federal law (HIPAA, the HITECH Act, and their regulations) and state privacy laws, because GOLDEN EAGLE, INC. provides Telemedicine to patients nationwide. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by GOLDEN EAGLE, INC. as necessary to provide Telemedicine, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent. We may share PHI with third parties for these purposes in compliance with applicable law. We may de-identify PHI and aggregate it for purposes of monitoring and improving our products and Telemedicine, for benchmarking purposes, and to provide customized Telemedicine or technologies our customers.
We have implemented reasonable technical, physical, administrative, and organizational safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
You may modify registration information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.
We encourage you to contact us if you have any questions or concerns regarding the privacy aspects of our Telemedicine or would like to make a complaint. You may write us at firstname.lastname@example.org or GOLDEN EAGLE, INC., 14 Monarch Bay Plaza, Monarch Beach CA 92629.